CRBT
Innovii's Caller Ring Back Tone (CRBT) solutions can be categorized as:
Normal: Selected tone is played instead of normal MSC tone.
Corporate services: Businesses and other organizations can use CRBT to advertise their products and services
Prayer time notice: People will listen to prayers (Azaan) while calling.
Enhance learning experiences through mobile devices.
Facilitate interaction in real-time, allowing students to get feedback.
Campaign Management
The service is created with the intent to:
Provide convenient OBD services.
Facilitate OBD campaigns creation and management.
Audit log management.
Provide DND Management.
Deliver timely dashboard tracking and perfect reports.
IVR
The service is created with the intent to:
Make a system completely automated.
Facilitate appropriate responses to the customers using assorted contact methods.
Provide automated checking for order status.
Offer easy routing of calls.
Provide reporting and call analytics on a real-time basis.
Support remote working.
Better customer experience.
Beep Call
The service is created with the intent to:
Enhance customer engagement at absolutely no cost.
Facilitate customizations through following a missed call in a variety of actions like another call, SMS, an affirmation, etc.
Analyze and track customer�s actions.
Build non-intrusive engagement with customers.
IVR Chat
The service is created with the intent to:
Provide users one place for everything, from casual conversations to private messages.
Send a direct message to anyone in the team or carry out private discussions.
Save time.
Facilitate productive discussions.
Provide a quick and actionable way to talk to a team and get things done on time.
IVR Quiz
When the customer will make a call to the predefined number and choose the quiz option:
IVR will play the first question along with the four options.
The users can answer with desired options by selecting DTMF input 1 to 4.
After playing the 10 questions, IVR will play the user score.
If the user already played the questions available for that particular day, IVR will play that you already play the quiz please try again tomorrow.
