How Selfcare App Solution Works?
Customer will add any service.
Admin can approve or reject the service request.
Once admin approves the service request then only the service will be listed.
Customer will receive the chat notification on any new chat request.
Innovii's Self-Care adapts to the carrier’s secure IT architecture. All information can be pulled directly from and processed through the carrier’s master systems, without duplicating business logic or data.
Our Mobile Self-Care application allows subscribers greater flexibility to address their ever-changing usage and service needs. With Innovii's Mobile Self-Care software, telcom subscribers can complete any task by themselves including:
- Check their account status, service plan and current balance
- Buy data packages and Airtime
- Notify subscribers about their bill, and enable them to make payments.
- Subscribe to Value added services
- Make Mobile money transfaers to and recive mobile money directlty to your wallet
- With artificial intelligence and analytics, the software can sense what the subscriber wants to get done and offer assistance and chat with telecom operators directly e.g Live Chat, Chat bots.
Contact us today to start using this outstanding Selfcare Service.
